Experience

May 2021 - Present

JP Morgan Chase & Co.

VP Lead Experience Designer - Chicago, USA

  • Led cross-functional design projects from concept to launch which involved mentoring junior designers to improve their skills and deliver impactful, user-centered solutions aligned with business goals.

  • Started the Chicago location of the design team, which brought additional visibility and opportunity for the wider design team.

  • Engaged senior stakeholders in workshops that mapped out complex processes and ultimately resulted in a more defined and actionable strategy for the organisation.

Senior User Experience Designer - New York City, USA

  • Worked on multi-disciplinary teams of researchers, technologists and industry experts to create value for external and internal users.

  • Advocated for a human-centered design process and supported the process of developing mindsets/ personas, jobs to be done, end-to-end journeys, service blueprints, prototypes, and strategic frameworks.

  • Conducted user interviews, synthesized findings and translated those into designs that reflected the needs of our users.

  • Provided clear direction to garner executive-level support for deliverables, influence roadmaps and build consensus among stakeholders.

Jan 2017 - Oct 2018

The Nu Wardrobe

Lead Designer - London, England

  • Collaborated with the founder to raise capital and grow this start-up from a part-time initiative to a successful company.

  • Identified the needs of our users and provided direction, which I brought into the design and development of the application.

  • Designed and supported the creation of promotional materials, investor pitching artefacts and in-person experiences.

User Experience Designer - Dublin, Ireland

  • Created and developed the website and MVP application that ultimately fueled the support needed to build the company.

Sep 2017 - Feb 2018

Burro

Design Researcher - Koforidua, Ghana

  • Translated the needs of users into prototypes that were tested and iterated on with the final consumer of the product.

Education

Sep 2019 - Dec 2020

Northwestern University

Master’s in Engineering Design Innovation - Chicago, USA

Sep 2011 - May 2015

Maynooth University of Ireland

Bachelor’s in Industrial Design - Kildare, Ireland

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